FAQ

How can I book

You can reserve your rental car online. You pay for the rental car by bank transfer or PayPal.

At the end of the online reservation process, the “summary” or booking confirmation appears, on which the reservation number is specified. Print out this page as a confirmation.

Please bring your booking confirmation with you on the day of rental.

Are there any age restrictions?

To rent a vehicle, the driver must be at least 23 years old at the time of rental and have been in possession of the driver’s license required for the rental for at least 2 years. When renting a scooter (125 cc), you must be at least 25 years old and the driver must have owned Class B for at least 2 years.

Is fully comprehensive insurance included in the basic price?

At BikeKing.es Mallorca you have all insurance included in the price. You have fully comprehensive insurance without self-service and don’t need to worry. Tires, underbody, glass and mirrors are also included and do not have to be insured separately.

Do I need a credit card for the deposit on site?

NO. At BikeKing Mallorca you do NOT pay a deposit.

What happens in the event of an accident?

Remember to notify BikeKing immediately in the event of an accident. Also notify the police immediately in the event of an accident. She is obliged to draw up a police report.

We offer you a 24 hour service and you have a number in every car where you can reach us 24 hours a day.

When the rental car is returned, the local car rental company will create a damage report, which they will also sign.

How can I extend the rental?

If you would like to extend the vehicle during the rental, please speak to us first because the vehicle could already be “booked” for another customer.

If the vehicle is to be extended, you must also sign a new contract with us on site with the date of the new rental period.

How can I contact BikeKing during my rental?

You can come to our office every day from: 9 a.m. to 10 p.m. or you can call us on +34 727 766 515.

In the event of a breakdown or an accident, you can reach us on the 24-hour emergency number.

Can I return the vehicle earlier?

Sie können den Mietwagen vorzeitig zurückgeben, es besteht allerdings kein Anspruch auf Erstattung.

Can I return the car outside of opening hours?

Yes, in most cases a return is possible even when we are closed. Please inquire about local return options when you pick up the vehicle.

Can the rental car also be driven by other people?

Yes, but only if the additional drivers are also entered by name in the rental agreement. This is necessary to ensure that the insurance and liability coverage are valid.

Is there a KM limit?

No, all KM are included in the rental price.

Do the vehicles have fully comprehensive insurance WITHOUT self-service?

You have a basic insurance with 300 € SB included. When booking, you can book the fully comprehensive WITHOUT SB.

For the 125 scooters, the deductible is € 150

Can I CANCEL my reservation?

YES. You can cancel FREE of charge up to 48 hours before the 1st day of rental. After that, we will only charge you for the 1st day and refund the remaining amount.

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